Main product

Overview


Meet Jabra Engage 40, the new generation of contact centre headset. The power to improve customer satisfaction is now in your hands. Our Engage+ software delivers intelligent call insights in real time to boost agent performance and enhance customer satisfaction. With innovative speech optimization and hearing protection, along with a powerful 2-microphone system, the overall audio experience is given a massive boost. You’ll be comfortable too, thanks to an ultra-lightweight yet durable design, adaptive fit and comfort-enhancing ear cushions for improved noise isolation. You focus on what matters most. We’ll take care of the rest.

Jabra Engage 40 is a contact centre headset that provides real-time call insights to make every customer your most satisfied customer yet. Designed for both comfort and durability, Engage 40 features a duo of intelligent microphones and a programmable control unit, to make handling calls easier than ever before.




At-a-glance


  • 2-microphone system

  • A software system that can analyse conversations as they happen? Meet the Engage 40 with innovative Engage+ software, the future of contact centre headsets.

    Live, on-screen pop-ups give instant feedback, so you can improve your customer’s call experience as it’s happening.

    Engage+ delivers live guidance on factors affecting your customer’s call experience, including background noise, silence and interruptions. 1

    Onboarding, coaching and retaining staff becomes a breeze, with meaningful data at your fingertips, giving insights that make your job easier and sweeter.


    1 Free software download required. Integrations available for selected platforms.



  • All-day comfort

  • An uncomfortable agent makes for an awkward call, so we've designed Engage 40 to be so comfortable that you’ll barely know it’s there. Weighing in at as little as 1.5oz, or 45g*, it’s super lightweight, with angled cushions for the most comfortable fit.

    We’ve also popped an innovative maze-shaped pattern on the earcups of every headset. It’s based on studies of actual users like you and designed specifically to relieve pressure on the ear, helping you stay relaxed and focused on the needs of your customer.

    *weight varies for stereo and mono variants

  • Built-in busylight

  • Carelessly removed at the end of a long day, passed from desk to desk, tossed in a bag - the life of a contact centre headset can be tough. So we built Engage 40 to be one tough cookie, stress testing everything from boom-arm rotation to impact resistance, making it our strongest and longest lasting headset yet.

    It’s easy to make bold claims, but we’re so confident that Engage 40 will stand the test of time and the cruel conditions a headset suffers, we’ve added a three-year warranty for all headsets. Lightweight, ultra-comfortable and built to last, this headset has it all.

  • Connecting with your customers is a walk in the park with Engage 40. The headset plays well with all leading contact centre and Unified Communications (UC) platforms and even has integrated call control for the likes of Amazon Connect, Genesys Cloud CX and NICE CXone, when used with the control unit accessory. 2

    With a UC variant certified for Google Meet, Works With Chromebook3 and Zoom and another variant for Microsoft Teams, you can enjoy seamless and stress-free customer interactions across the board. Stay close. Stay in control. Stay connected.



    2. Software may be needed for configuration. Refer to Jabra.com/platforms for details.

  • Durable with a 3-year warranty

  • Imagine a helping hand to hear customers more clearly and to optimise the dynamics of every call, allowing you to enjoy more balance on a long-shift.

    Engage 40 uses a unique signal processing algorithm, BalancedVoice™, to stop you constantly cranking up the call volume and keep you call ready throughout the day. Relax, avoid call fatigue, and focus on your customer - it’s all taken care of.

    But we would say that, so we tested this unique technology with users like you. They agreed that it makes higher-pitched voices clearer and makes speech easier to pick out from background noise, all while cleverly evening out voice tone, creating harmony for your ears*.

    *Evaluation of near-end-listening enhancement study, Jabra – Nele-e, Fraunhofer IDMT, Feb-May 2017

  • Inline call control unit

  • Real-time guidance (requires Engage+)*

  • Say ‘no’ to costly interruptions with the Engage 40 headset, which sets clear boundaries by showing when you’re busy.

    A red light will glow automatically when you’re busy on a call, showing anyone around you that now isn’t a great time to chat - so you can stay focused on your customer and give colleagues a clear signal when you’re free.

  • Sound quality can make or break a call. We equipped Engage 40 with not one, but two microphones: One to help you defeat background noise once and for all and the other to keep your voice razor-sharp, enabling accurate speech-to-text capability.

    Combined with intuitive Engage+ software, our innovative microphone tech creates such harmonious conditions, that it can help reduce average call handling times across the board.

  • That's the philosophy behind the revolutionary professional-grade hearing protection built into the Engage 40. With Jabra SafeTone™ 2.0, you can focus on your calls, safe in the knowledge that your hearing is protected.

    We’ve included loads of groundbreaking hearing protecting technologies, including:


    IntelliTone 2.0™, which keeps average noise exposure at a safe level

    PeakStop™ 105 dB, which prevents sudden loud noises

    BalancedVoice™, which processes the incoming sound for clearer calls

    Speech level normalisation, which keeps incoming calls at your preferred volume

    Intelligent acoustic shock protection, which proactively removes or reduces potentially harmful sounds

    Because hearing protection isn’t an afterthought. It’s a lifetime investment.

  • With advanced speakers and innovative noise-isolating earcups that fit perfectly, you’ll never miss an important detail during a call (or have to ask anyone to speak up or repeat the same information 47 times…)

    With Engage 40’s specially engineered speakers, optimised for speech clarity, frustrations are eased and calls are more productive. Bringing crystal clear sound quality to every call, BalancedVoice™ will also automatically ensure that incoming calls are crisp and clear - just another clever feature bringing calm efficiency to every conversation.

  • With Engage 40, all the power is at your fingertips. Answer, mute and control the volume of your calls with just a few simple taps. Handling calls has never been this simple.

    The customisable buttons of the control unit can be integrated with your contact centre and Unified Communications (UC) platforms, including Amazon Connect and Genesys, for efficiency where it matters. Hop between platform screens and control the volume with programmable buttons for speedy call handling.

    A better call experience for you and the customer has never been so easy.

  • With Engage 40, calls have more clarity, and customers enjoy an all-around better experience, thanks to our innovative Engage+ software. Make interactions more meaningful and effective, with real-time call insights.

    This headset has been designed with you in mind (you’re welcome). It’s light, but sturdy. Comfortable, but sleek. Wear it all day, without feeling like you’re wearing it at all. With an intelligent microphone system that makes sound clearer than ever before, there’s no better headset to help you make every customer your most satisfied customer yet.




Reasons to buy

  • 2-microphone system
  • A software system that can analyse conversations as they happen? Meet the Engage 40 with innovative Engage+ software, the future of contact centre headsets.

    Live, on-screen pop-ups give instant feedback, so you can improve your customer’s call experience as it’s happening.

    Engage+ delivers live guidance on factors affecting your customer’s call experience, including background noise, silence and interruptions. 1

    Onboarding, coaching and retaining staff becomes a breeze, with meaningful data at your fingertips, giving insights that make your job easier and sweeter.


    1 Free software download required. Integrations available for selected platforms.


  • All-day comfort
  • An uncomfortable agent makes for an awkward call, so we've designed Engage 40 to be so comfortable that you’ll barely know it’s there. Weighing in at as little as 1.5oz, or 45g*, it’s super lightweight, with angled cushions for the most comfortable fit.

    We’ve also popped an innovative maze-shaped pattern on the earcups of every headset. It’s based on studies of actual users like you and designed specifically to relieve pressure on the ear, helping you stay relaxed and focused on the needs of your customer.

    *weight varies for stereo and mono variants
  • Built-in busylight
  • Carelessly removed at the end of a long day, passed from desk to desk, tossed in a bag - the life of a contact centre headset can be tough. So we built Engage 40 to be one tough cookie, stress testing everything from boom-arm rotation to impact resistance, making it our strongest and longest lasting headset yet.

    It’s easy to make bold claims, but we’re so confident that Engage 40 will stand the test of time and the cruel conditions a headset suffers, we’ve added a three-year warranty for all headsets. Lightweight, ultra-comfortable and built to last, this headset has it all.
  • Connecting with your customers is a walk in the park with Engage 40. The headset plays well with all leading contact centre and Unified Communications (UC) platforms and even has integrated call control for the likes of Amazon Connect, Genesys Cloud CX and NICE CXone, when used with the control unit accessory. 2

    With a UC variant certified for Google Meet, Works With Chromebook3 and Zoom and another variant for Microsoft Teams, you can enjoy seamless and stress-free customer interactions across the board. Stay close. Stay in control. Stay connected.



    2. Software may be needed for configuration. Refer to Jabra.com/platforms for details.
  • Durable with a 3-year warranty
  • Imagine a helping hand to hear customers more clearly and to optimise the dynamics of every call, allowing you to enjoy more balance on a long-shift.

    Engage 40 uses a unique signal processing algorithm, BalancedVoice™, to stop you constantly cranking up the call volume and keep you call ready throughout the day. Relax, avoid call fatigue, and focus on your customer - it’s all taken care of.

    But we would say that, so we tested this unique technology with users like you. They agreed that it makes higher-pitched voices clearer and makes speech easier to pick out from background noise, all while cleverly evening out voice tone, creating harmony for your ears*.

    *Evaluation of near-end-listening enhancement study, Jabra – Nele-e, Fraunhofer IDMT, Feb-May 2017
  • Inline call control unit
  • Real-time guidance (requires Engage+)*
  • Say ‘no’ to costly interruptions with the Engage 40 headset, which sets clear boundaries by showing when you’re busy.

    A red light will glow automatically when you’re busy on a call, showing anyone around you that now isn’t a great time to chat - so you can stay focused on your customer and give colleagues a clear signal when you’re free.
  • Sound quality can make or break a call. We equipped Engage 40 with not one, but two microphones: One to help you defeat background noise once and for all and the other to keep your voice razor-sharp, enabling accurate speech-to-text capability.

    Combined with intuitive Engage+ software, our innovative microphone tech creates such harmonious conditions, that it can help reduce average call handling times across the board.
  • That's the philosophy behind the revolutionary professional-grade hearing protection built into the Engage 40. With Jabra SafeTone™ 2.0, you can focus on your calls, safe in the knowledge that your hearing is protected.

    We’ve included loads of groundbreaking hearing protecting technologies, including:


    IntelliTone 2.0™, which keeps average noise exposure at a safe level

    PeakStop™ 105 dB, which prevents sudden loud noises

    BalancedVoice™, which processes the incoming sound for clearer calls

    Speech level normalisation, which keeps incoming calls at your preferred volume

    Intelligent acoustic shock protection, which proactively removes or reduces potentially harmful sounds

    Because hearing protection isn’t an afterthought. It’s a lifetime investment.
  • With advanced speakers and innovative noise-isolating earcups that fit perfectly, you’ll never miss an important detail during a call (or have to ask anyone to speak up or repeat the same information 47 times…)

    With Engage 40’s specially engineered speakers, optimised for speech clarity, frustrations are eased and calls are more productive. Bringing crystal clear sound quality to every call, BalancedVoice™ will also automatically ensure that incoming calls are crisp and clear - just another clever feature bringing calm efficiency to every conversation.
  • With Engage 40, all the power is at your fingertips. Answer, mute and control the volume of your calls with just a few simple taps. Handling calls has never been this simple.

    The customisable buttons of the control unit can be integrated with your contact centre and Unified Communications (UC) platforms, including Amazon Connect and Genesys, for efficiency where it matters. Hop between platform screens and control the volume with programmable buttons for speedy call handling.

    A better call experience for you and the customer has never been so easy.
  • With Engage 40, calls have more clarity, and customers enjoy an all-around better experience, thanks to our innovative Engage+ software. Make interactions more meaningful and effective, with real-time call insights.

    This headset has been designed with you in mind (you’re welcome). It’s light, but sturdy. Comfortable, but sleek. Wear it all day, without feeling like you’re wearing it at all. With an intelligent microphone system that makes sound clearer than ever before, there’s no better headset to help you make every customer your most satisfied customer yet.

Specification

Technical Description: Jabra Engage 40 - (Inline Link) USB-C/A UC Mono
Battery
Wireless charging:
No
Fast charging:
No
Rechargeable battery:
No

Certificates
Certified for Microsoft Teams:
Yes

Certification
Certified for Microsoft Teams:
Yes

Headphones
HearThrough:
No
Noise reduction:
Yes
Driver unit:
2 cm
Ear coupling:Ear coupling describes the way in which headphones or earphones stay attached to, or inside, the ear. There are three common types of ear coupling: circumaural, supra-aural and intra-aural. Circumaural headphones enclose your ears with large pads that suppress external noise. Supra-aural headphones are typically more lightweight and sit on top of the ears with small pads. Intra-aural headphones come in two basic designs and neither style sits on the head itself. The first are ear buds, which sit just outside of the ear canal, on top of your ear lobes. The second type is actually inserted directly into the ear canal and offers some external noise suppression.
Supraaural
Maximum input power:The maximum power that can be inputted into the device.
30 mW

Microphone
Microphone mute:
No
MEMS (Micro-Electro-Mechanical System) microphone:
Yes
Number of microphones:
2
Microphone sensitivity:
-38 dB
Microphone frequency:The range of frequencies (low to high sounds) that the microphone can pick up (detect).
100 - 14000 Hz
Microphone type:
Boom/In-line

Music player
FM radio:Frequency-modulated (FM) radio gives the clearest reception of any radio band. When used with a headset, it delivers stereo-like sound.
No

Operational conditions
Storage temperature (T-T):The minimum and maximum temperatures at which the product can be safely stored.
-5 - 55 °C
Operating temperature (T-T):The minimum and maximum temperatures at which the product can be safely operated.
-10 - 55 °C

Other features
Ear cushion type:
Single size leatherette cushion
Protective pouch:
No
Packaging content:
Headset;Carry pouch;Warranty and warning leaflets
Digital Signal Processing (DSP):
Yes
Applications supported:
Engage+;Jabra Direct;Jabra SDK;Jabra Xpress
Auto power off:The device switches itself off automatically after a certain activity, or after a certain time of inactivity.
No
Near Field Communication (NFC):
No
Operating temperature (T-T):The minimum and maximum temperatures at which the product can be safely operated.
14 - 131 °F
Speakerphone:Device has a microphone and loudspeaker provided separately from those in the handset. This device allows multiple persons to participate in a conversation. The loudspeaker broadcasts the voice or voices of those on the other end of the telephone line, while the microphone captures all voices of those using the speakerphone.
No
Voice control:
No
Voice guidance:
No
USB cable length:
2.4 m
Bluetooth Low Energy (BLE):
No
Automatic volume adjustment:
No

Packaging content
Ear pad material:
Polyurethane (PU)
Pouch:
Yes
Carrying case:A case in which the product can be carried.
Yes
Safety sheet:
Yes
Warranty card:
Yes
AC adapter included:
No
Charging case:
No
Charging stand:
No

Packaging data
Package height:The distance from the top to the bottom of the packaging.
249 mm
Package depth:The distance from the front to the back of the packaging.
50 mm
Package width:The distance from one side of the packaging to the other.
185 mm

Performance
Certification:
Cisco;Unify;Microsoft Teams;Zoom;Google Meet;Amazon Chime;Works With Chromebook
Country of origin:Country where the device is made.
China
Steel hinges:
No
Works with Amazon Alexa:
No
Auto-connect:
No
Daisy chain:
No
HD voice:
Yes
Hearing protection technologies:
Jabra PeakStop
Housing material:
Polycarbonate (PC), Acrylonitrile butadiene styrene (ABS), Silicone, Thermoplastic elastomer (TPE)
In-ear pressure relief:
No
Music playback:
Yes
On/off switch:The button which is pressed to switch the device on or off.
No
Optimized for:
Other major platforms
Phonebook access profile (PBAP):
No
Refurbished:
No
Over the Air Updates (OTA):
No
Bone conduction sensor:
No
Motion sensor:Device that detects moving objects, particularly people. A motion detector is often integrated as a component of a system that automatically performs a task or alerts a user of motion in an area. Motion detectors form a vital component of security, automated lighting control, home control, energy efficiency, and other useful systems.
No
Heart rate monitor:
No
Virtual surround:
No
Cable colour:Colour of the cable e.g. white, gray.
Black
Cable length:How long the cable is.
1.6 m
Volume control:
No
Product colour:
Black
Headset type:A headset is headphones combined with a microphone, or one headphone with a microphone. Headsets provide the equivalent functionality of a telephone handset but with hands-free operation. Types of headsets include single earpiece (monaural) and double earpiece.
Monaural
Recommended usage:What the product should be used for, and how it should be used (e.g. ambient temperature).
Office/Call center
Wearing style:The way in which the device is worn.
Head-band
Product type:The sub-category of the product.
Headset

Ports & interfaces
Frequency response (music mode):
50 - 20000 Hz
Frequency response (talk mode):
100 - 14000 Hz
Bluetooth:Bluetooth is a low-power radio technology developed to replace the cables and wires currently used to link or connect electronic devices such as personal computers, printers, and a wide variety of handheld devices including mobile phones. Because it uses radio-wave connectivity, a Bluetooth-enabled device has a constant, established connection to whatever browser it uses. This saves the user the trouble of logging on to check for emails or news updates, for example.
No
USB connector:
USB Type-C / USB Type-A
USB connectivity:The product has USB connector.
Yes
Connectivity technology:
Wired

Power
USB Type-C charging port:
No

Technical details
Multipoint connectivity:
No
Easy pairing:
No

Weight & dimensions
Weight:Weight of the product without packaging (net weight). If possible, the net weight is given including standard accessories and supplies. Please note that sometimes the manufacturer leaves out the weight of accessories and/or supplies.
45 g
Height:The measurement of the product from head to foot or from base to top.
160 mm
Depth:The distance from the front to the back of something.
54 mm
Width:The measurement or extent of something from side to side.
167 mm

Product details

4093-419-269 Jabra 5706991034110

Jabra Engage 40 - (Inline Link) USB-C/A UC Mono

£94.08 and In stock

SKU: 4093-419-269

Jabra Engage 40 - (Inline Link) USB-C/A UC Mono

Quick Code: Q1927647 MPN: 4093-419-269

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Key Features

  • Real-time guidance (requires Engage+)*
  • 2-microphone system
  • All-day comfort
  • Inline call control unit
  • Durable with a 3-year warranty
  • Built-in busylight